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Over 13,000 people. 19 locations worldwide. One in three planes flies with our technology. Even more economical, lower in emissions, and quieter. We shape the future of aviation. The only thing missing: You.
Become part of our dedicated team as
Customer Service Rental Event Manager – Aviation (all genders)
in Ludwigsfelde near Berlin
Code – CSC / Operations
Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is the single point of contact for after-sales support in the EMEA region, including repair and overhaul, engine fleet management, customer support, and logistic support functions. The Service Center is seeking a service-focused Rental Event Manager to join its Command Center team in Ludwigsfelde, Germany. The role involves coordinating and handling engine rental activity requests, including management of asset allocation, commercial, contractual and logistic discussions to meet customer satisfaction, and best-in-class service level.
What will your day look like?
In this position, you will be responsible for managing any customer requests related to engine rental in the EMEA region. Your typical day will be a dynamic mix of planning, problem-solving, and coordination to ensure proper and fast delivery of rental services. It will start with reviewing status / progress of the rental events and consulting with internal / external stakeholders to address pressing issues, including with P&WC Leasing, shop managers, sales, and finance departments. As a Rental Event Manager, you will also be responsible for handling day-to-day communication with customers, including any issue or arising disagreement. Additionally, you will be asked to join key CSC business reviews and provide updates as required. No two days are identical in this role, influenced by unexpected breakdowns and operational needs, requiring flexibility, creative problem-solving skills, and strong leadership.
The position will provide opportunities to gain experience in scope, visibility, and understanding of the CSC and its aftermarket ecosystem. The role will pave the way for developments within the Command Center team and/or within the CSC organization, especially in the field of shop operations, sales, or customer services.
YOUR TASKS
- Review rental requests for the EMEA region and interact with internal stakeholders, including P&WC Leasing, to find best solutions to meet customer requirements, keeping in mind allocation priorities, market dynamics, and need to optimize rental pool for revenue generation.
- Coordinate all administrative requirements, draft, negotiate, and sign CSC engine rental agreements. Ensure day-to-day execution of the agreements and address all related questions – logistics, commercial, contractual as well as with regards to post-rental inspections and smooth / timely return of the asset.
- Initiate immediate contact for an AOG or urgent situations with P&WC organizations (P&WC CFirst Center) to offer fastest return to service when a rental engine is needed. AOG situations might require support outside of typical office hours, including on weekends on a rotational basis with the team.
- Develop and improve customer relationship via regular and targeted communications throughout the rental process. Effectively document interactions and information within CRM for all customer events, from initiation to closure.
- Liaise between internal teams and customers to facilitate resolution of issues, including possible technical and operational challenges, and foster collaboration within and outside of the Command Center team when related to rental activities.
- Support financial reporting activities, including payment alignment, invoice management, accuracy with invoicing generation, and monthly reviews.
- Identify and share recommendations for process enhancements, integration with P&WC Leasing, and ownership of the EMEA market.
- Propose ideas and projects.
YOUR PROFILE
- Successful degree in relevant studies (i.e. business administration, logistics / supply chain, engineering) and/or relevant work experience.
- Technical interest, knowledge of aircraft engines or aviation industry. Prior experience with Pratt & Whitney Canada engine lines would be a plus.
- Good understanding of commercial processes, contractual language, and invoicing.
- Working knowledge of MS Office (Word, Excel, Access, PowerPoint) and comfortable working with multiple IT platforms (CRM and SAP S/4HANA).
- Strong customer service focus, ability to manage multiple tasks simultaneously and to build relationship with stakeholders.
- Demonstrated problem-solving skills along with the ability to propose process changes and improvements. Willingness to drive business and take initiative.
- The candidate should be a positive and dedicated team player, at ease with working in a dynamic, international environment.
- Excellent written and verbal English communication skills.
- Readiness for on-call services, including outside of typical hours (occasionally).
OUR OFFER
- Attractive salary in accordance with the IG Metall collective agreement, holiday and Christmas bonus and other special payments, profit-sharing program, and company pension scheme
- Good work-life balance: 35-hour week, 30 days holiday, flexible working time models with flextime options, and the possibility to work remotely
- Extensive further training opportunities and individual development programs
- EGYM Wellpass and company sports groups
- Mobility offerings like bike leasing, public transport subsidy (Deutschlandticket Job), commuter and company buses as well as car leasing offerings
- E-charging stations and free parking spaces
- Financial relocation support for new hires
- Company restaurant and barista bar
- Great team spirit and employee events
We shape the future of aviation and bridge cultures and people. Our employees’ diverse ideas, experiences, and perspectives are essential to our success. As an employer, we are committed to promoting diversity and inclusion in the workplace.
READY?
Are you interested in the job? Give your career a boost and send us your complete application. Please indicate your earliest possible start date and your salary requirement, and use our online application form, which you can access directly from this page.
We look forward to getting to know you.
Apply
Interested?
Your Recruiter:
Sabine Froemke
